Smash is operated by Softon Ltd and launched in 2026. We hold a licence issued by the Anjouan Gaming Authority (licence number ALSI-202409012-FI1), which sets the regulatory framework within which we run the platform. That licence is not a formality — it carries obligations around fair play, financial conduct, and player protection that we are required to meet and that the authority can audit at any time.

We are built for players in the United Kingdom, and everything on the platform — from how accounts are structured to how withdrawals are processed — is shaped with that audience in mind. We are not trying to be everything to everyone. We want to get the fundamentals right for the people who are actually here.

How We Handle Player Money

Player balances are kept separate from the funds we use to run the business. That separation is deliberate. When you make a deposit, that money is yours until you withdraw it or use it to play — it is not treated as working capital. Withdrawals are processed within 0 to 24 hours, and the minimum withdrawal amount is £20, the same as the minimum deposit. We support a broad range of payment methods, including cards, e-wallets, bank transfer, and cryptocurrency, because we think you should be able to move your own money without unnecessary friction.

Safer Gambling

Safer gambling is not a section we added at the end — it shapes how the platform is built. We provide tools that let you set limits on deposits, losses, and session time, and we make those tools straightforward to find and use. If you need to take a break, you can do that through your account. We also carry out checks that are designed to identify signs of harmful play, and we act on what those checks show rather than waiting for a problem to escalate.

We take the same approach to the providers we work with. The studios and payment routes listed on the platform are chosen with care. We look at whether a provider operates responsibly, whether their products are certified, and whether the payment routes we list are reliable and secure. If something does not meet that standard, it does not go on the site.

When something goes wrong — a technical fault, a disputed transaction, an account issue — we expect ourselves to respond clearly and promptly. Our support team operates in English and is available to help. We do not think a slow or evasive response to a genuine problem is acceptable, and we hold ourselves to that in practice, not just in policy.

That is broadly who we are: a licensed operator, run by Softon Ltd, with a straightforward set of standards we apply consistently. If you have a question about how we operate that is not answered here, you are welcome to contact our support team directly.